Returns & Refunds

Thank you for shopping at LORENZA GANDAGLIA DESIGN. If you are not entirely satisfied with your purchase, we’re here to help. Products purchased on the web can be returned or exchanged within 7 days receiving your items.

• Web purchases must be returned within 7 days of receipt.
• Product must be returned in its original packaging with original tags and labels attached.

We will not be held responsible for items damaged by the customer . Damaged items are not returnable or exchangeable.

Please note that products that do not meet our return criteria are not returnable.

Return Procedures

Please include a copy of your original receipt along with your contact information. Please note the reason for your return on the receipt.

• All returns must be sent insured for the full value of your purchase with signature required.
• We will not be held responsible for items lost or damaged due to shipping.

LORENZA GANDAGLIA will not issue refunds for items lost or damaged due to shipping.

• Please notify us about returns by email:
• Ship your purchase with its original packing to:
270 West , 39th street ,
16th floor
NYC 10018

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sales Items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
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